Signed in as:
filler@godaddy.com
Signed in as:
filler@godaddy.com
Terms and Conditions
Welcome to Choppingbloc. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing or using our website, you agree to these Terms and Conditions in full. If you do not agree, you must not use this website or purchase our products.
1. Definitions
1.1 “Company,” “we,” “us,” or “our” refers to Choppingbloc.
1.2 “Customer,” “you,” or “your” refers to the individual purchasing goods from Choppingbloc.
1.3 “Goods” refers to the products available for purchase on our website.
1.4 “Website” refers to our website located at www.choppingbloc.co.uk.
2. General Terms
2.1 These Terms and Conditions apply to all sales made through the website or directly with Choppingbloc.
2.2 We reserve the right to amend these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website.
2.3 It is your responsibility to review these Terms and Conditions regularly to ensure you are aware of any changes.
3. Orders and Payments
3.1 All orders are subject to acceptance and availability.
3.2 Full payment is required at the time of purchase. We accept payment methods displayed on our website.
3.3 We reserve the right to cancel any order if payment is not successfully processed.
3.4 Prices are subject to change without notice but will not affect confirmed orders.
4. Delivery
4.1 We aim to dispatch all orders within the stated timeframe on our website. However, delivery times are estimates and may vary due to external factors.
4.2 We are not responsible for delays caused by third-party carriers or unforeseen circumstances beyond our control.
4.3 Risk of loss and damage to goods passes to you upon delivery.
5. Returns and Refunds
5.1 If you are not satisfied with your purchase, you may return the goods within 14 days of receipt for a refund or exchange, provided the items are unused and in their original packaging.
5.2 Refunds will only be issued once the returned goods have been inspected and approved.
5.3 Custom or personalised orders are non-refundable unless the product is defective.
5.4 Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
6. Product Care
6.1 Our products are made from natural hardwoods and require proper care to maintain their quality. Care instructions are provided with each product and available on our website.
6.2 We are not responsible for damages caused by improper use, cleaning, or storage of our products.
7. Limitation of Liability
7.1 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
7.2 Subject to Clause 7.1, we are not liable for:
• Any indirect, special, or consequential losses.
• Loss of profits, revenue, business, or savings.
• Loss of goodwill or reputation.
7.3 Our liability for any claim shall not exceed the total amount paid for the goods in question.
7.4 The customer agrees to use our products at their own discretion and risk. We accept no responsibility or liability for any damages, injuries, or adverse effects resulting from the use of our products.
8. Intellectual Property
8.1 All content, designs, and images on this website are the property of Choppingbloc and are protected by copyright and intellectual property laws.
8.2 You may not reproduce, copy, or distribute any content without prior written permission from us.
9. Privacy
9.1 Your personal data is handled in accordance with our Privacy Policy, which complies with GDPR (General Data Protection Regulation) requirements.
9.2 By using our website or purchasing goods, you consent to the collection and use of your data as outlined in our Privacy Policy.
10. Governing Law
10.1 These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
10.2 Any disputes arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Choppingbloc
Email: Enquiries@choppingbloc.co.uk
Return and Refund Policy
At Choppingbloc, we take pride in the quality of our products and aim to provide you with a seamless shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy below for more details.
1. Returns
1.1 Eligibility for Return
You have the right to return any product within 14 days of receiving your order. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.
1.2 Non-Returnable Items
The following items are non-returnable unless they are faulty or damaged upon arrival:
• Custom or personalised items
• Products that have been used or altered
1.3 How to Return Your Product
To initiate a return, please email us at enquiries@choppingbloc.co.uk with your order number and the reason for the return. We will provide you with the return instructions.
You will be responsible for the return shipping costs, unless the item is faulty or incorrect.
2. Refunds
2.1 Refund Eligibility
Once we receive your returned item, it will be inspected to ensure it meets the return criteria. If the return is approved, we will issue a full refund to your original payment method.
2.2 Refund Processing Time
Refunds are typically processed within 7-10 business days after receiving the returned item. Depending on your payment provider, it may take additional time for the funds to appear in your account.
2.3 Partial Refunds
In some cases, we may issue a partial refund if the returned item shows signs of use, damage, or is missing parts that were included with the original product.
3. Damaged or Faulty Items
3.1 Inspection upon Arrival
We take great care in packaging and shipping your order. However, if your item arrives damaged or faulty, please notify us within 7 days of receiving your order by contacting us at enquiries@choppingbloc.co.uk.
3.2 Proof of Damage
Please include photos of the damaged or faulty product and packaging in your email. This will help us resolve the issue faster.
3.3 Return for Damaged/Faulty Items
We will cover the return shipping costs for damaged or faulty items and will issue a full refund or offer a replacement, based on your preference.
4. Exchanges
4.1 Exchanges
If you would like to exchange a product for a different size, colour, or style, please return the original item and place a new order. Unfortunately, we do not offer direct exchanges.
4.2 Return Process for Exchanges
Follow the return instructions above, and once your return is processed, you can place a new order for your preferred item.
5. Late Returns
5.1 Outside the 14-Day Return Window
Returns received after 14 days of the delivery date will not be eligible for a refund unless the item is faulty. Please contact us as soon as possible if there is an issue with your product outside the return window, and we will do our best to assist you.
6. Shipping Costs
6.1 Return Shipping Costs
The customer is responsible for the cost of return shipping unless the item is faulty or incorrect.
6.2 Non-Refundable Shipping Fees
Original shipping fees are non-refundable. If you received free shipping on your order, the value of the shipping cost will be deducted from your refund.
7. Contact Information
If you have any questions about returns, refunds, or exchanges, please contact us at:
Choppingbloc
Email: enquiries@choppingbloc.co.uk
Address: 19A Hinksford Ln, Swindon, Dudley DY3 4NU
We hope this policy provides clarity and convenience. Thank you for shopping with Choppingbloc!